Remote Support Software for IT Help Desks

The Best IT Service Desk & IT Help Desk Software for Remote Access

REMOTE ACCESS SOFTWARE FOR HELP DESKS

As an IT support professional, you know that your company and your end users have high expectations for you and your team. You’re expected to resolve support requests quickly to prevent a buildup of open support tickets. Your users expect fast responses to their requests, and expect you to provide them with top quality service that will leave them completely satisfied.

Splashtop gives you the tools you need to exceed these expectations. Remotely access any of your users’ devices the moment help is needed. You’ll be able to see their screen in real time, take control, and more with Splashtop. Simplify your work flow with Splashtop’s best value, best-in-class remote support solution, Splashtop SOS.


  • SPLASHTOP SOS

  • Splashtop SOS
  • Provide attended remote support to your customers’ computers, tablets, and mobile devices. Connect the moment your user needs help with a simple 9-digit session code.
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  • Hightlights:
  • Pay per concurrent technician
  • Support an unlimited number of end-user devices
  • Provide support to Windows, Mac, iOS, and Android devices
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BENEFITS OF SPLASHTOP SOS FOR HELP DESKS

Easy Use

Easy to Use
No prior installation is needed on your end user’s computer. Simply direct them to download and run the Splashtop SOS app to generate their session code. Enter the code on your computer to launch the remote session and take control of their device.
Unbeatable Price

Unbeatable Price
You can save thousands when compared to other remote support tools. Splashtop saves you 50% guaranteed vs TeamViewer, and up to 70% vs LogMeIn Rescue and RescueAssist (formerly GoToAssist).
High Performance

High Performance
Splashtop SOS uses the same high-performance engine that powers our award-winning consumer products used by millions. Remote control your end users’ devices over fast remote connections with high definition quality.
Secure & Compliant

Secure & Compliant
Security is our priority. Splashtop offers multiple levels of protection to keep your data safe. Plus, Splashtop complies with several industry regulations and standards (including HIPAA). Learn more about Splashtop’s security.
Integrations

Integrations with PSA Ticketing & ITSM
Splashtop SOS Unlimited with PSA Add-On integrates with leading PSA ticketing and ITSM solutions including Autotask PSA, ServiceNow, Freshservice, Zendesk, and Spiceworks Help Desk. Launch a remote support session from within those platforms.
Support Mobile Device

Mobile Device Support
Support your users’ iPhones, iPads, and Android devices. Remotely view your customers’ iOS (11 or later) and Android (5 or later) phones and tablets to resolve issues quickly, Remotely control most Samsung, LG, and Lenovo Android devices.

WHAT HELP DESK PROS SAY WHEN CHOOSING SPLASHTOP

REMOTE ACCESS FROM WITHIN THE TOOLS YOU USE

Launch a remote support session directly from within a ticket. When you get Splashtop SOS Unlimited with the PSA ticketing & ITSM integration, you’ll be able to integrate Splashtop with many of the most popular PSA and ITSM platforms used today! Learn more about our integration partners.

TOOLS & FEATURES FOR IT HELP DESKS

Attended Remote Access
Attended Remote Access

Remotely access your user’s device the moment they request support. Connect with a simple 9-digit session code and remotely control their device from your own computer.

Custom Branding
Custom Branding

For a more personalized support experience, you can customize the SOS app that your customers download with your own logo, color, instructions, and company name. Learn more

In-session Features
Remote Support Features

Get the top features IT help desk pros need, including File Transfer, Chat, Share Technician Desktop, Remote Reboot, Session Recording, Elevate to Admin, Multi Monitor Support, and more.

SOS Unlimited Add-ons
NEW! SOS Unlimited Add-ons

With Splashtop SOS Unlimited, you can add on integration with PSA ticketing & ITSM solutions, unattended Android access, and SSO / SAML integration.

Unattended Remote Access
Unattended Remote Access

Enable unattended remote access to 10, or an unlimited number of computers with Splashtop SOS +10 or Unlimited. Remotely access and control your managed computers any time, even without an end user present.

Deploy & Manage Bitdefender Antivirus
Deploy & Manage Bitdefender Antivirus

Purchase, deploy and manage Bitdefender on your managed Windows computers from within Splashtop SOS+10 or SOS Unlimited. View protection status, last scan time, threat count, and more. Low monthly pricing. Learn More

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  • SPLASHTOP SOS

  • Splashtop SOS
  • Provide attended remote support to your customers’ computers, tablets, and mobile devices. Connect the moment your user needs help with a simple 9-digit session code.
  • The SOS Unlimited Free Trial includes the PSA/ITSM Add-On so you can try it with the Freshdesk, Freshservice, ServiceNow and Zendesk plug-ins available from their respective marketplaces.

About Splashtop

Headquartered in San Jose, California and founded in 2006. Splashtop delivers the best-value remote access, remote support, and screen mirroring solutions. Splashtop remote access solutions are used by tens of thousands of businesses and more than 20 million users for more than 500 million sessions.

Why are our prices so low?

Splashtop is committed to providing the best value in remote computer access at prices up to 80% less than the competition. We do it with a hardworking team and our solutions cost less because we spend less on marketing and rely on our happy customers to help spread the word. Thanks for your support.